This section gives you all the information you need to know about how we collect and treat your personal identifying information if you are a Nebo user. It notably describes how we protect your Nebo notes.
What do we collect
As a Nebo user, you may choose to create a MyScript account or not. Creating a MyScript account will allow you to synchronize your notes to third-party cloud storage services. When signing up for an account, you need to provide us with an email address & password in order to create the account. If you do not provide this personal identifying information we will be unable to create your account and so you will be unable to synchronize your Nebo notes to a third-party cloud storage service. You can provide us with extra non obligatory personal identifying information such as your full name, your company name, your position in the company, your town and your country which we use to personalize your experience and for analytics purposes.
How do we collect
This personal identifying information is collected through an online form when creating an account. For your information: this account can also be used if you register to become a MyScript developer.
What do we use it for
We use your personal identifying information for the two purposes below:
- to allow you to synchronize your Nebo notes to a cloud storage service and or view or share your Nebo notes through Nebo cloud, and
- to contact you with Nebo news & updates and/ or about research projects in order to improve our technology if you opted-in to these categories. At any time, you may opt-in and out from our mailing lists in your account settings.
You may unsubscribe at any time by logging into your account here: https://sso.myscript.com/login.
Once logged in you can change all your preferences about emails that you receive in your profile under the section “communication”.
Who do we share it with
We never sell your personal identifying information to any third parties.
We only share your personal identifying information with certain third-party service providers (notably AWS, Intercom, MailChimp).
Please note that we have data protection addendums in place with all our third party service providers that transfer your personal identifying information outside of the European Union. These data protection addendums ensure that sufficient measures are taken by our service providers to protect your personal identifying information in accordance with the European regulation on data protection (GDPR).
How long do we keep it for
In order to maintain your account active we keep your personal identifying information until you delete your account. You can delete your account in your profile at any moment. Once you delete your account it can take up to 12 months for back-up copies to be overwritten. If your account is inactive for more than 24 months in a row we will send you a warning email asking you to log in. If you do not do this within 2 months we will delete your account. Please be aware that once an account is deleted it cannot be reactivated, the decision is irreversible.
Your Nebo notes’ content
The content of your Nebo notes is automatically stored locally on your device. We have no access to your Nebo notes through your device. MyScript enables you to use Nebo Cloud to view and share your Nebo notes and third-party cloud storage services (such as Dropbox, Google Drive or iCloud) that allow you to synchronize your Nebo notes via these online storage platforms. If you use any available cloud platform, you will be given the choice to enable the sharing of your notes with MyScript. MyScript will only have access to the content of your Nebo notes if you enable the sharing option in the settings. You may enable or disable this option at any time. If you enable this option, we will pseudonymize the link between your personally identifying information and your Nebo notes so that your notes become anonymous for MyScript research teams. We will still be able to trace your Nebo note back to your account in order to delete your notes either upon your request (contact legal@myscript.com) or automatically when you delete your account. Please note that once deleted it can take up to 12 months for back-up copies to be overwritten. We use the content of your Nebo notes in order to develop and improve our algorithm and conduct user research. Only specific authorized employees of MyScript will have access to a note and always anonymously.
Please note that although MyScript research teams will be unable to link your Nebo note to your MyScript account, the MyScript support team may ask your permission to access a Nebo note you synced with Dropbox or Google Drive in order to solve any support ticket that you have opened. In this case the MyScript support team could possibly link your note to your MyScript account. For more information about the way we treat your personal identifying information when you open a support ticket, please read our “Support request” section.
Analytics
MyScript Nebo for iOS uses Flurry analytics tool. The data collected by Flurry is directly related to your interaction with MyScript Nebo for iOS such as settings preferences, gestures performed, use of user interface elements. Information about the device you use may also be collected such as the device model, the language installed on the device, the version of your operating system, the carrier whom you are with and the IP address (personal identifying information). For more information about Flurry collecting data, please refer to https://policies.oath.com/us/en/oath/privacy/index.html.
MyScript Nebo for Android uses Firebase for crash reporting and for performance monitoring. The data collected by Firebase for crash reporting includes installation UUID (universally unique identifier) and crash traces. This data helps MyScript to associate crash data with specific instances of MyScript Nebo for Android. Crash traces and their associated identifiers are kept for 90 days. For more information about how Firebase collects data in order to provide service of Firebase Crashlytics, please refer to https://docs.fabric.io/apple/fabric/data-privacy.html#data-collection-policies.
The data collected by Firebase for performance monitoring includes general device information, such as model, OS, and orientation, carrier, country etc. For more information about data collected for performance monitoring services provided by Firebase, please refer to https://support.google.com/firebase/answer/6318039#perfmon.