Privacy policy

Last updated on July, 2017

If you choose to visit any of the MyScript websites (the “Sites”) and by using MyScript software products and services (“MyScript Products”), you will be agreeing to abide by all of the terms and conditions of this Privacy Policy between you (“you” or “your”) and MyScript (“MyScript”, “us” or “we”). MyScript strives to continuously develop innovative services to better serve the users of our technology. We recognize that privacy is an important issue, so we design and operate our services with the protection of your privacy in mind. This Privacy Policy outlines the types of personal information we gather when you use MyScript services or otherwise visit the Site, as well as some of the steps we take to safeguard it. The following principles apply to the personal information we ask for and that you provide to identify yourself. This information includes your name, your physical address or your email address, and is further through this document referred to as “personal identifying information”.

How do we collect your personal identifying information?

  • MyScript collects limited personal identifying information your browser makes available whenever you visit a website. This log information includes your Internet Protocol address, browser type and language, the date and time of your query and one or more cookies that may uniquely identify your browser. We use this personal identifying information to operate, develop and improve our services.
  • The access to some of our services requires you registering for an account. To create this account, MyScript asks you for personal identifying information (typically your name, email address and a password for your account) and this information is used to provide the service.
  • When we ask for personal identifying information, we will inform you about the types of information we collect and how we use it, if different from the uses we have described below. We hope this will help you make an informed decision about sharing your personal identifying information with us.
  • MyScript may use analytics tool providers in order to develop and analyze use of some MyScript Products. The data collected by the analytics providers will be used according to their respective privacy policies. You will find more information about analytics data on our cookies page.
  • Declaration numbers: The collection of this data has been declared and registered in the database of the French Commission for the Protection of Personal Data (CNIL), under numbers 1522148 v0 and 1581786 v0.
  • Cookies: Upon your first visit to this website, a cookie is sent to your computer that uniquely identifies your browser. A “cookie” is a small file containing a string of characters that is sent to your computer when you visit a website. We use cookies to track users of the site and regulate certain areas of content. MyScript does this by storing user account information in cookies. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some MyScript features or services may not function properly without cookies. For more information on cookies and how to manage them, click here.

How do we use your personal identifying information?

We mainly use your personal identifying information in order to provide services to you, such as a developer account.

We may also use some of your personal identifying information for research and development purposes in order to improve our products. This is particularly the case if you choose to partake in surveys.

We may use some personal identifying information, such as your e-mail address, to contact you in order to:

  • inform you of developer news, updates, and technical information such as new releases or tips & tricks,
  • inform you about Nebo news, updates, information and improvements,
  • inform you about general MyScript news, services, events or products but only with your express consent,
  • invite you to take part in research projects in order to improve our products, this could include invitations for surveys, usability tests, or other types of research,
  • provide you with technical support if you have contacted us asking to do so,
  • inform you if your job application has been successful or not, or to inform you of other job opportunities in the company, if you have given your e-mail address via our job portal.

You may modify which information you wish to receive at any time by connecting to your account here and clicking on the preferences tab.

How long do we keep your personal identifying information?

Your personal identifying information is only stored by us for the length of time needed in order to provide you with the services you want.

When you delete any accounts that you may have set-up with MyScript, we will delete all your personal identifying information within the 3 months following the deletion. If you wish to delete your account you may do so here. However, in certain circumstances we may need to keep limited personal identifying information on file for a fixed period of time in order to respect our legal obligations (notably accounting obligations).

We keep all personal identifying information you have given us through the job portal for 6 months from the date of your application. If you wish us to keep this information for longer please let us know at

Who do we share your personal identifying information with?

MyScript does not rent or sell your personal identifying information to other companies or individuals, unless you give your consent. MyScript may share such information in any of the following limited circumstances:

  • With your consent.
  • For the sole purpose of processing personal identifying information on our behalf by a trusted third party, such as our third party mail service provider (MailChimp), our billing service provider (Chargify), our payment gateway (PayPal) or our external server provider (Amazon Web Services). During and after processing, your personal identifying information is subject to agreements that oblige these parties to process information only on MyScript’s instructions and in compliance with this Privacy Policy and appropriate confidentiality and security measures. In the event that we transfer your personal identifying information to any other third party we will inform you of their identity.
  • If MyScript considers that it is required by law or has good reason to believe that access, preservation or disclosure of this personal identifying information is reasonably necessary to protect the rights, property or safety of MyScript, its users or the public.
  • If you have an account, we may share the personal identifying information submitted through your account with all of our services in order to provide you with a seamless experience and to improve the quality of our services. We will not disclose your account personal identifying information to other people or non-affiliated companies, except in the limited circumstances described in this Privacy Policy or with your prior consent.
  • We may store and process personal identifying information collected on our site in France or any other country, including countries outside of the European Union, in which MyScript or its agents maintain facilities and in particular in the United States of America. By using our services, you consent to the transfer of your personal identifying information among these facilities, including those located outside of your country.
  • In the event of a transfer of ownership of MyScript, such as acquisition by or merger with another company, we will provide notice before any personal identifying information is transferred and becomes subject to a different privacy policy.
  • MyScript may share aggregated information with third parties. Examples include the number of users located in France or how many users clicked on a particular section of the site. This information is not personally identifiable.

Your Nebo Notebooks’ Content

The content of your Nebo notebooks is automatically stored locally on your device. We have no access to your Nebo notebooks through your device. However, MyScript enables you to use a variety of third-party services and applications that interact with Nebo and allow you to export, save, and synchronize your Nebo notes via their online storage platforms. If you choose to synchronize, MyScript may access the content of your Nebo notebooks through these third party platforms unless you have disabled the “sharing” option in the cloud settings. You may enable or disable this option at any time. We automatically hash the link between your Personally Identifying Information and your Nebo notebooks and so we are unable to trace your Nebo notebook back to your account. We use the content of your Nebo notebooks in order to develop and improve our algorithm and conduct user research. Only a handful of people at MyScript from the technical teams and the user experience teams will ever have access to a notebook and always anonymously.

Security Information

MyScript takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. MyScript restricts access to your personal identifying information to employees who need this information in order to operate, develop or improve our services.


Neither the Sites nor any MyScript Products are intended for children under the age of 13. We do not knowingly collect personal identifying information from children under the age of 13 and will delete all personal identifying information collected from a person under the age of 13 as soon as possible after becoming aware of it. By using this Site and any MyScript Products, you are representing to us that you are at least 13 years old and have the permission of a parent or guardian, or are at least 18 years old.

Updating your Information

At any time, you have the right to access, modify or request deletion of the information we have about you, by contacting us at, or the address stated below:


3 rue de la Rainière, Parc Club du Perray,

44339, Nantes Cedex 3


Amendments to Privacy Policy

Please note this Privacy Policy may change from time to time. We expect most such changes to be minor, but there may be changes that are more significant. We will post those changes on this page and, if the changes are significant, we will also provide a more prominent notice or inform you by e-mail. Each version will be noted at the top of the page.