Privacy policy

May 7, 2020 · Previous version

General Privacy Information for everyone

This section gives you all the general information about your rights regarding your personal identifying information that you share with MyScript, how to contact us and what happens if we change this privacy policy.

If you choose to visit any of the MyScript websites (the “Sites”) and by using MyScript software products and services (“MyScript Products”), you will be agreeing to abide by all of the terms and conditions of this Privacy Policy between you (“you” or “your”) and MyScript (“MyScript”, “us” or “we”). MyScript strives to continuously develop innovative services to better serve the users of our technology. We recognize that privacy is an important issue, so we design and operate our services with the protection of your privacy in mind. This Privacy Policy outlines the types of personal information we gather when you use MyScript services or otherwise visit the Site, as well as some of the steps we take to safeguard it. The following principles apply to the personal information we ask for and that you provide to identify yourself. This information includes your name, your physical address or your email address, and is further through this document referred to as “personal identifying information”.

At any time, you have the right to access, modify or request deletion of the personal identifying information we have about you, by contacting us at legal@myscript.com, or the address stated below:

MyScript
3 rue de la Rainière, Parc Club du Perray
44339 Nantes Cedex 3
France

At any time you have the right to ask the port of your personal identifying information that you have provided us with. We will provide you this information in an electronic format. You are free to manage this file as you wish. All data portability requests should be sent to legal@myscript.com. It is advised that if you ever wish to delete an account you have with us that you port your personal identifying information beforehand.

You have the right to formalize a claim or complaint about how we treat your personal identifying information. The competent authority is the Commission Nationale des Informations et des Libertés (CNIL) and can be contacted through this link https://www.cnil.fr/fr/plaintes/.

Security Information

MyScript takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. MyScript restricts access to your personal identifying information to employees who need this information in order to operate, develop or improve our services.

Children

We do not knowingly collect personal identifying information from children under the age of 16 and will delete all personal identifying information collected from a person under the age of 16 as soon as possible after becoming aware of it. In order to create a MyScript account you must be at least 16 years old. All support requests for somebody under the age of 16 years old should be created by and in the name of a parent or legal guardian. By using this Site and any MyScript Products, you are representing to us that you are at least 16 years old or have the permission of a parent or guardian.

Amendments to Privacy Policy

Please note this Privacy Policy may change from time to time. We expect most such changes to be minor, but there may be changes that are more significant. We will post those changes on this page and, if the changes are significant, we will also provide a more prominent notice or inform you by e-mail. Each version will be noted at the top of the page.

This section gives you all the information you need to know about how we collect and treat your personal identifying information through our websites.

What do we collect

MyScript collects limited personal identifying information your browser makes available whenever you visit a website, in this case a MyScript website. This log information includes your Internet Protocol address, browser type and language, the date and time of your query.

How do we collect

Through your browser and/or through cookies that may uniquely identify you.

What do we use it for

We use this information for internal analytics purposes in order to operate, develop and improve our websites and the services that they provide. We do not use this information to target advertising on our websites or any other websites. MyScript may use analytics tool providers in order to develop and analyze use of some MyScript Products. The data collected by the analytics providers will be used according to their respective privacy policies. You will find more information about analytics data on our cookies page.

Who do we share it with

We never sell your personal identifying information to any third parties.

We only share your personal identifying information with certain third-party service providers (notably AWS) in order to back-up our data.

Please note that we have data protection addendums in place with all our third party service providers that transfer your personal identifying information outside of the European Union. These data protection addendums ensure that sufficient measures are taken by our service providers to protect your personal identifying information in accordance with the European regulation on data protection (GDPR).

How long do we keep it for

The information that is stored in a cookie is kept for no longer than 6 months. All other information is kept for no longer than one year.

This section gives you all the information you need to know about how we collect and treat your personal identifying information if you sign up to be a MyScript developer through our developer site.

What do we collect

When signing up for an account you need to provide us with an email address & password in order to create the account. If you do not provide this personal identifying information, we will be unable to create your account and you will be unable to use MyScript technology. We will also collect your IP address. You can provide us with extra non obligatory personal identifying information such as your full name, your company name, your position in the company, your town and your country which we use to personalize your experience and for analytics purposes.

If you decide to develop using our technology and wish to buy licenses or digital ink cartridges we will also ask you for your payment information, including a credit card number. This information is obligatory in order to be able to distribute any application you develop using MyScript technology. If you do not provide us with this information we will be unable to process payments.

How do we collect

This personal identifying information is collected through an online form when creating an account. For your information, this account can also be used if you register as a Nebo user.

What do we use it for

We use this personal identifying information to contact you with developer news, and technology updates etc. We may also contact you about research projects in order to improve our technology or to propose preferential commercial terms.

You may unsubscribe at any time by logging into your account here: https://sso.myscript.com/login.

Once logged in you can change all your preferences about emails that you receive in your profile under the section “communication”.

Who do we share it with

We never sell your personal identifying information to any third parties.

We only share your personal identifying information with certain third party service providers (notably AWS, Chargify and Mailchimp) in order to back-up our data, complete payment operations and organize our mailing lists.

Please note that we have data protection addendums in place with all our third party service providers that transfer your personal identifying information outside of the European Union. These data protection addendums ensure that sufficient measures are taken by our service providers to protect your personal identifying information in accordance with the European regulation on data protection (GDPR).

How long do we keep it for

In order to maintain your account active we keep your personal identifying information until you delete your account. You can delete your account in your profile at any moment. Once you delete your account it can take up to 12 months for back-up copies to be overwritten. If your account is inactive for more than 24 months in a row we will send you a warning email asking you to log in. If you do not do this within 2 months we will delete your account. Please be aware that once an account is deleted it cannot be reactivated, the decision is irreversible.

In order to respect our financial legal obligations we may have to keep financial details longer (such as copies of invoices that we have issued).

Forum posts

If you choose to post on our developer forum your post and your name will be visible for all other forum visitors. Your posts will remain visible until you delete your account. At this moment your posts will automatically be deleted.

This section gives you all the information you need to know about how we collect and treat your personal identifying information if you are a Nebo user. It notably describes how we protect your Nebo notes.

What do we collect

As a Nebo user, you may choose to create a MyScript account or not. As a Nebo user, you have the option to create a MyScript account. Doing so will enable you to synchronize your notes with a cloud storage service (available in Nebo Pro for iOS, and Nebo for Android and Windows). When signing up for an account, you need to provide us with an email address & password in order to create the account. If you do not provide this personal identifying information we will be unable to create your account and so you will be unable to synchronize your Nebo notes to a third-party cloud storage service. You can provide us with extra non obligatory personal identifying information such as your full name, your company name, your position in the company, your town and your country which we use to personalize your experience and for analytics purposes.

How do we collect

This personal identifying information is collected through an online form when creating an account. For your information, this account can also be used if you register to become a MyScript developer.

What do we use it for

We use your personal identifying information for the two purposes below:

  1. to allow you to synchronize your Nebo notes to a cloud storage service and or view or share your Nebo notes through Nebo Cloud, and
  2. to contact you with Nebo news & updates and/ or about research projects in order to improve our technology if you opted-in to these categories. At any time, you may opt-in and out from our mailing lists in your account settings.

You may unsubscribe at any time by logging into your account here: https://sso.myscript.com/login.

Once logged in you can change all your preferences about emails that you receive in your profile under the section “communication”.

Who do we share it with

We never sell your personal identifying information to any third parties.

We only share your personal identifying information with certain third-party service providers (notably AWS, Intercom, MailChimp).

Please note that we have data protection addendums in place with all our third party service providers that transfer your personal identifying information outside of the European Union. These data protection addendums ensure that sufficient measures are taken by our service providers to protect your personal identifying information in accordance with the European regulation on data protection (GDPR).

How long do we keep it for

In order to maintain your account active we keep your personal identifying information until you delete your account. You can delete your account in your profile at any moment. Once you delete your account it can take up to 12 months for back-up copies to be overwritten. If your account is inactive for more than 24 months in a row we will send you a warning email asking you to log in. If you do not do this within 2 months we will delete your account. Please be aware that once an account is deleted it cannot be reactivated, the decision is irreversible.

Your Nebo notes’ content

The content of your Nebo notes is automatically stored locally on your device. We have no access to your Nebo notes through your device. MyScript enables you to use Nebo Cloud to view and share your Nebo notes and third-party cloud storage services (such as Dropbox, Google Drive or iCloud) that allow you to synchronize your Nebo notes via these online storage platforms. If you use any available cloud platform, you will be given the choice to enable the sharing of your notes with MyScript. MyScript will only access the content of your Nebo notes if you enable the sharing option in the settings. You may enable or disable this option at any time. If you enable this option, we will pseudonymize the link between your personally identifying information and your Nebo notes so that your notes become anonymous for MyScript research teams. We will still be able to trace your Nebo note back to your account in order to delete your notes either upon your request (contact legal@myscript.com) or automatically when you delete your account. Disabling the sharing option does not delete your notes from our servers. Please note that once deleted it can take up to 12 months for back-up copies to be overwritten. We use the content of your Nebo notes in order to develop and improve our algorithm and conduct research. Only specific authorized employees of MyScript will have access to a note and always anonymously.

Please note that although MyScript research teams will be unable to link your Nebo note to your MyScript account, the MyScript support team may ask your permission to access a Nebo note in order to solve any support ticket that you have opened. In this case the MyScript support team could possibly link your note to your MyScript account. For more information about the way we treat your personal identifying information when you open a support ticket, please read our “Support request” section.

Analytics

MyScript Nebo for iOS and Android uses Flurry analytics tool. The data collected by Flurry is directly related to your interaction with MyScript Nebo for iOS and Android such as settings preferences, gestures performed, use of user interface elements. Information about the device you use may also be collected such as the device model, the language installed on the device, the version of your operating system, the carrier whom you are with and the IP address (personal identifying information). For more information about Flurry collecting data, please refer to https://policies.oath.com/us/en/oath/privacy/index.html.

MyScript Nebo for Android also uses Firebase for crash reporting and for performance monitoring. The data collected by Firebase for crash reporting includes installation UUID (universally unique identifier) and crash traces. This data helps MyScript to associate crash data with specific instances of MyScript Nebo for Android. Crash traces and their associated identifiers are kept for 90 days. For more information about how Firebase collects data in order to provide service of Firebase Crashlytics, please refer to https://docs.fabric.io/apple/fabric/data-privacy.html#data-collection-policies.

The data collected by Firebase for performance monitoring includes general device information, such as model, OS, and orientation, carrier, country etc. For more information about data collected for performance monitoring services provided by Firebase, please refer to https://support.google.com/firebase/answer/6318039#perfmon.

MyScript Nebo for iOS uses Firebase for crash reporting and for efficiency tracking of Google ad-campaigns.

The data collected by Firebase for crash reporting includes installation UUID (universally unique identifier) and crash traces. This data helps MyScript to associate crash data with specific instances of MyScript Nebo for iOS. Crash traces and their associated identifiers are kept for 90 days. For more information about how Firebase collects data in order to provide service of Firebase Crashlytics, please refer to https://docs.fabric.io/apple/fabric/data-privacy.html#data-collection-policies.

The data collected by Firebase through Google Analytics solutions for efficiency tracking of Google ad-campaigns includes the openings of the Nebo iOS application and the in-app purchases of Nebo for iOS. For more information about how Firebase collects data through Google Analytics solution, please refer to https://firebase.google.com/docs/analytics.

Nebo for Windows uses App Center analytics tool. The data collected by App Center is directly related to your interaction with Nebo for Windows such as settings preferences, gestures performed, use of user interface elements. Information about the device you use may also be collected such as the device model, the language installed on the device, the version of your operating system, the carrier whom you are with and your location.

For more information about App Center collecting data, please refer to https://privacy.microsoft.com/fr-fr/privacystatement.

This section gives you all the information you need to know about how we collect and treat your personal identifying information if you are a Nebo Cloud user. It notably describes how we protect your Nebo notes.

What do we collect

If you choose to use Nebo Cloud services as part of your MyScript account, Nebo notes shared using this service will be stored on our third party secured servers. We may run analytic reports to gather data such as size, creation date and number of pages on these files, however we will not access the contents unless you have accepted to share as described above in the Nebo User section.

We may also store the names and e-mail addresses of your contacts in order to create a contact list that you may use within Nebo Cloud but only if you opt-in to this.

How do we collect

The information concerning your contacts is collected through your account when you enter the name and e-mail address.

The analytical information is collected through our servers when you publish to Nebo Cloud.

What do we use it for

We use this information for the two purposes below:

  1. to allow you to easily and quickly share and/or view your Nebo notes with your contacts through the Nebo Cloud;
  2. to collect anonymous data about how the Nebo Cloud service is used by our clients.

Who do we share it with

We never sell your personal identifying information to any third parties.

We only share your personal identifying information with certain third-party service providers (notably AWS in order to store and back-up the data).

Please note that we have data protection addendums in place with all our third-party service providers that transfer your personal identifying information outside of the European Union. These data protection addendums ensure that sufficient measures are taken by our service providers to protect your personal identifying information in accordance with the European regulation on data protection (GDPR).

How long do we keep it for

We keep your personal identifying information and all data shared on Nebo Cloud until you delete your account. You can delete your account in your profile at any moment. Once you delete your account it can take up to 12 months for back-up copies to be overwritten. If your account is inactive for more than 24 months in a row we will send you a warning email asking you to sign in. If you do not do this within 2 months we will delete your account. Please be aware that once an account is deleted it cannot be reactivated, the decision is irreversible.

If you are a MyScript Calculator user we only collect analytic data as described below.

Analytics

MyScript Calculator for iOS uses Flurry analytics tool. The data collected by Flurry is directly related to your interaction with MyScript Calculator iOS 2.0 such as settings preferences, gesture performed, use of user interface elements. Information about the device you use may also be collected such as the device model, the language installed on the device, the version of your operating system, the carrier whom you are with and the IP address (personal identifying information).

For more information about Flurry collecting data, please refer to https://policies.oath.com/us/en/oath/privacy/index.html.

MyScript Calculator for Android uses Firebase for crash reporting and for performance monitoring. The data collected by Firebase for crash reporting includes installation UUID (universally unique identifier) and crash traces. This data helps MyScript to associate crash data with specific instances of MyScript Calculator for Android. Crash traces and their associated identifiers are kept for 90 days. For more information about how Firebase collects data in order to provide service of Firebase Crashlytics, please refer to https://docs.fabric.io/apple/fabric/data-privacy.html#data-collection-policies.

The data collected by Firebase for performance monitoring includes general device information, such as model, OS, and orientation, carrier, country etc. For more information about data collected for performance monitoring services provided by Firebase, please refer to https://support.google.com/firebase/answer/6318039#perfmon.

This section gives you all the information you need to know about how we collect and treat your personal identifying information if you ever make a support request through our support portal.

What do we collect

When you request support via our support portal you will need to have an active account and provide us with your email address. This personal identifying information is necessary so that we can process your request and contact you with any questions we may have in order to clarify and resolve your request. Without this personal identifying information the request will not be processed. If your request is about your Nebo notes we may also need access to your notes in order to carry out a technical analysis and solving the problem.

How do we collect

We collect this via an online form.

If your support request requires further information (such as your notebook content) we will ask for this via email, however you may send your notes to us straight away if you wish or if you need to.

What do we use it for

We use this personal identifying information to contact you about your support request. We may find that your support request is particularly challenging and as such wish to conduct research. If your request requires us to start a research project we may contact you asking for more information or inviting you to take part in the potential research project.

Who do we share it with

We never sell your personal identifying information to any third parties.

We only share your personal identifying information with certain third party service providers (notably AWS, Mailchimp, Dropbox and Freshdesk) in order to back-up our data, organize our mailing lists and provide support services.

Please note that we have data protection addendums in place with all our third party service providers that transfer your personal identifying information outside of the European Union. These data protection addendums ensure that sufficient measures are taken by our service providers to protect your personal identifying information in accordance with the European regulation on data protection (GDPR).

How long do we keep it for

All support requests and associated files, such as .nebo files, are kept on record until you delete your account, unless you specifically ask for them to be deleted earlier in your request or through legal@myscript.com. Once your account is deleted we automatically delete all information attached to it. Please note that once deleted it can take up to 12 months for back-up copies to be overwritten.

This section gives you all the information you need to know about how we collect and treat your personal identifying information if you or your company have entered into a contract with MyScript, notable a technology partnership.

What do we collect

When your company enters into a contract with MyScript such as a technology partnership agreement we need the name, email, address, position of certain people in the company such as the signatory, the accounts and the technology officer. This personal identifying information is obligatory in order to ensure the legality of the contract and correctly manage the administration of the contract. If you do not provide this personal identifying information, we will be unable to execute any possible agreement or partnership.

How do we collect

We collect this personal identifying information through the contract and through our technology portal where you may ask for support and deliveries.

This personal identifying information may be directly provided by you or by your company.

What do we use it for

We use this personal identifying information to contact you about the contract and/or the technology, in order to provide you with support, or ask for billing information.

If you are a commercial contact, you will also be contacted about our upcoming events or technology developments.

Who do we share it with

We never sell your personal identifying information to any third parties.

We only share your personal identifying information with certain third party service providers (notably AWS, Mailchimp and Salesforce) in order to back-up our data, organize our mailing lists and organize our contracts.

Please note that we have data protection addendums in place with all our third party service providers that transfer your personal identifying information outside of the European Union. These data protection addendums ensure that sufficient measures are taken by our service providers to protect your personal identifying information in accordance with the European regulation on data protection (GDPR).

How long do we keep it for

We keep this personal identifying information for 5 years after the end of a contract. However due to our legal obligation (notably financial obligations) we may have to keep this information longer.

This section gives you all the information you need to know about how we collect and treat your personal identifying information if you have attended or are planning to attend an event or conference that MyScript has organized or where MyScript is present.

What do we collect

If you wish to attend a MyScript event or conference, we will need to collect your name, email address and company name in order to ensure your registration. However we may ask you for other non-obligatory personal identifying information such as your telephone number, job position and postal address which helps us manage our contacts and better inform you.

We may also meet you at a conference or event that we are not organizing and exchange your contact information, such as your name, company and email address (for example through a business card). You freely give this personal identifying information to MyScript in order that we may contact you about products, news and/or events that may be of interest to you.

How do we collect

We try and attract the greatest range of people possible and so we may use third party services such as Meetup or Eventbrite, as well as an online form on our websites. Equally, we may also collect such personal identifying information through your business card if you have given a copy to one of our representatives.

What do we use it for

We will use the personal identifying information to contact you about future events, conferences, MyScript news and technology updates. We will also use the personal identifying information to identify and register you at the event or conference.

Who do we share it with

We never sell your personal identifying information to any third parties.

We only share your personal identifying information with certain third party service providers (notably AWS, Mailchimp, Salesforce and Eventbrite) in order to back-up our data, organize our mailing lists and organize our contracts and our events or conferences.

Please note that we have data protection addendums in place with all our third party service providers that transfer your personal identifying information outside of the European Union. These data protection addendums ensure that sufficient measures are taken by our service providers to protect your personal identifying information in accordance with the European regulation on data protection (GDPR).

How long do we keep it for

Your personal identifying information will be kept for 3 years unless you ask to delete this information beforehand.

This section gives you all the information you need to know about how we collect and treat your personal identifying information if you wish to apply for a job opportunity through our website or if you wish to send us your CV.

What do we collect

When you apply for a job online we will ask you for your CV, your name, email address, postal address and telephone number. This personal identifying information is necessary, without it we will not be able to process your application.

How do we collect

We ask you to fill out a form on our website or send an email to MyScript Human Resources team with your CV attached.

We equally receive propositions from third party recruiters that we work with directly, but we never share your CV with these recruiters.

What do we use it for

Contacting you about job opportunities that could interest you or contacting you about a job that you have applied for. We will never contact you for any other reason.

Who do we share it with

We never sell your personal identifying information to any third parties.

We only share your personal identifying information with certain third-party service providers (notably AWS) in order to back-up our data.

Please note that we have data protection addendums in place with all our third party service providers that transfer your personal identifying information outside of the European Union. These data protection addendums ensure that sufficient measures are taken by our service providers to protect your personal identifying information in accordance with the European regulation on data protection (GDPR).

How long do we keep it for

We will keep a copy of your CV and other personal identifying information for 2 years unless you expressly ask us to keep it for longer.

This section gives you all the information you need to know about how we collect and treat your personal identifying information if you have participated or are planning to participate in a user research project with MyScript or via an online meeting (ex. Skype meeting) with MyScript teams.

What do we collect

When you wish to participate in a user research project with MyScript, we may ask you for the following non-obligatory personal data: your name, surname, email, telephone number, native language, current country and city, year of birth, occupation, level of studies, gender. If you don’t provide us the personal identifying information needed for a specific project, we will not be able to take your participation into account. As such, we may not be able to contact you about user research projects nor for delivering any possible compensation to you in the framework of a user research project.

How do we collect

The MyScript User Research team will choose a communication channel that best fits the user research project. As such, we may ask you, for instance, to fill out an online form, to reply to questions by email or via face-to-face interviews (online or not). If our teams match your profile with a user research project, they will send you a User Agreement. In certain cases, they may ask your written authorization to register your voice and your image.

What do we use it for

We use your personal data for contacting you about user research projects that could interest you and for delivering to you any possible compensation in the framework of a user research project. The MyScript User Research team will never contact you for any other reason than user research projects.

Who do we share it with

We never sell your personal identifying information to any third parties.

We only share your personal identifying information with certain third-party service providers (notably, SurveyGizmo, MailChimp, Apple TestFlight, HockeyApp and Intercom, which servers could be located outside the European Union).

Please note that we have data protection addendums in place with all our third party service providers that transfer your personal identifying information outside of the European Union. These data protection addendums ensure that sufficient measures are taken by our service providers to protect your personal identifying information in accordance with the European regulation on data protection (GDPR).

How long do we keep it for

Your personal identifying information will be kept up to 50 years, except if:

  1. you ask us to delete this data before the period of 50 years, or
  2. we delete your data before the period of 50 years (in case the research data will not be used anymore before this period).