Version June 2024 – Go to previous version
This section gives you all the general information about your rights regarding your personal identifying information that you share with MyScript, how to contact us and what happens if we change this privacy policy.
If you choose to visit any of the MyScript websites (the “Sites”) and by using MyScript software products and services (“MyScript Products”), you will be agreeing to abide by all of the terms and conditions of this Privacy Policy between you (“you” or “your”) and MyScript (“MyScript”, “us” or “we”). MyScript strives to continuously develop innovative services to better serve the users of our technology. We recognize that privacy is an important issue, so we design and operate our services with the protection of your privacy in mind. This Privacy Policy outlines the types of personal information we gather when you use MyScript services or otherwise visit the Site, as well as some of the steps we take to safeguard it. The following principles apply to the personal information we ask for and that you provide to identify yourself. This information includes your name, your physical address or your email address, and is further through this document referred to as “personal identifying information” or “PII”.
At any time, you have the right to access, modify or request deletion of the personal identifying information we have about you, by contacting us at legal@myscript.com, or the address stated below:
MyScript SAS
3 rue de la Rainière
Parc Club du Perray
44339 Nantes Cedex 3
France
At any time you have the right to ask the port of your personal identifying information that you have provided us with. We will provide you this information in an electronic format. You are free to manage this file as you wish. All data portability requests should be sent to legal@myscript.com. It is advised that if you ever wish to delete an account you have with us that you port your personal identifying information beforehand.
You have the right to formalize a claim or complaint about how we treat your personal identifying information. The competent authority is the Commission Nationale des Informations et des Libertés (CNIL) and can be contacted through this link https://www.cnil.fr/fr/plaintes/.
MyScript takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. MyScript restricts access to your personal identifying information to authorized personnel who need this information to operate, develop or improve our services.
We do not knowingly collect personal identifying information from children under the age of 16 and will delete all personal identifying information collected from a person under the age of 16 as soon as possible after becoming aware of it. To create a MyScript account you must be at least 16 years old. All support requests for somebody under the age of 16 years old should be created by and in the name of a parent or legal guardian. By using this Site and any MyScript Products, you are representing to us that you are at least 16 years old or have the permission of a parent or guardian.
For those individuals located within the People's Republic of China using MyScript Products or otherwise visiting the Site, your personal information will be transferred out of the People's Republic of China. Laws in these receiving countries may differ from the laws applicable to the People’s Republic of China. Where we transfer, store and process your personal identifying information outside of the People's Republic of China or share your personal identifying information with our third-party service providers we shall implement appropriate safeguards to protect your personal identifying information.
If you would like to make a request to access, copy, modify, or delete personal information on behalf of a deceased relative, please contact us at legal@myscript.com.
Please note this Privacy Policy may change from time to time. We expect most such changes to be minor, but there may be changes that are more significant. We will post those changes on this page and, if the changes are significant, we will also provide a more prominent notice or inform you by e-mail. Each version will be noted at the top of the page.
This section gives you all the information you need to know about how we collect and treat your personal identifying information through our websites.
MyScript collects limited personal identifying information your browser makes available whenever you visit a website, in this case www.myscript.com or www.nebo.app. This log information includes your Internet Protocol address, browser type and language, the date and time of your query.
Through your browser and/or through cookies that may uniquely identify you.
Some of this information is necessary for our website to function properly, such as place, date and time. For unnecessary cookies and analytics, the basis of the collection is your acceptance of our cookies banner.
We use this information for internal analytics purposes to operate, develop and improve our websites and the services that they provide. We do not use this information to target advertising on our websites or any other websites. MyScript may use analytics tool providers to develop and analyze use of some MyScript Products. The data collected by the analytics providers will be used according to their respective privacy policies. You will find more information about analytics data on our cookies page.
We never sell your personal identifying information to any third parties.
We only share your personal identifying information with certain third-party service providers (notably AWS servers based in the US) in order to back up our data.
Please note that we either
We may share your PII with government authorities if legally required to do so by a court order or government decision.
The information that is stored in a cookie is kept for no longer than 6 months. All other information is kept for no longer than one year.
This section gives you all the information you need to know about how we collect and treat your personal identifying information if you sign up to be a MyScript developer through our developer site.
When signing up for an account you need to provide us with an email address & password to create the account. If you do not provide this personal identifying information we will be unable to create your account and so you will be unable to use MyScript technology. We will also collect your IP address. You can provide us with extra non-obligatory personal identifying information such as your full name, your company name, your position in the company, your town and your country which we use to personalize your experience and for analytics purposes.
This personal identifying information is collected through an online form when creating an account. For your information, this account can also be used if you register as a Nebo user.
Through the acceptance of this privacy policy and the terms and conditions of the developer portal when you create an account.
We use this personal identifying information to contact you with developer news, and technology updates, etc. We may also contact you about research projects in order to improve our technology or to propose preferential commercial terms in order to distribute any applications you may have developed.
You may unsubscribe at any time by logging into your account here: https://sso.myscript.com/login. Once logged in, you can change all your preferences about emails that you receive in your profile under the section “Communication”. You may not opt out of legal notices informing you of a change in licensing terms, terms and conditions or this privacy policy.
We never sell your personal identifying information to any third parties.
We only share your personal identifying information with the following third-party service providers:
Please note that we either
We may share your PII with government authorities if legally required to do so by a court order or government decision.
In order to maintain your account active, we keep your personal identifying information until you delete your account. You can delete your account in your profile at any moment. Once you delete your account, it can take up to 12 months for back-up copies to be overwritten. If your account is inactive for more than 24 months in a row, we will send you a warning email asking you to sign in. If you do not do this within 2 months we will automatically delete your account. Please be aware that once an account is deleted it cannot be reactivated, the decision is irreversible.
If you choose to post on our developer forum your post and your name will be visible for all other forum visitors. Your posts will remain visible until you delete your account. At this moment your posts will automatically be deleted.
This section gives you all the information you need to know about how we collect and treat your personal identifying information if you are a Nebo user. It notably describes how we protect your Nebo notes.
As a Nebo user, you may choose to create a MyScript account or not. Doing so will enable you to synchronize your notes with a cloud storage service. When signing up for an account, you need to provide us with an email address & password to create the account. If you do not provide this personal identifying information we will be unable to create your account and so you will be unable to synchronize your Nebo notes to a cloud storage service or use the generative artificial intelligence features. You can provide us with extra non-obligatory personal identifying information such as your full name, your company name, your position in the company, your town and your country which we use to personalize your experience and for analytics purposes.
This personal identifying information is collected through an online form when creating an account. For your information, this account can also be used if you register to become a MyScript developer. We also collect the token for your chosen cloud storage platform through this platform in order to allow syncing.
Through the acceptance of this Privacy Policy.
We use your personal identifying information for the below purposes:
We never sell your personal identifying information to any third parties.
We only share your personal identifying information with the following third-party service providers:
Please note that we either
We may share your PII with government authorities if legally required to do so by a court order or government decision.
In order to maintain your account active, we keep your personal identifying information until you delete your account. You can delete your account in your profile at any moment. Once you delete your account, it can take up to 12 months for back-up copies to be overwritten. If your account is inactive for more than 24 months in a row, we will send you a warning email asking you to sign in. If you do not do this within 2 months we will automatically delete your account. Please be aware that once an account is deleted it cannot be reactivated, the decision is irreversible.
Your Nebo notes are automatically stored locally on your device. We have no access to your Nebo notes through your device. Your notes are not automatically backed up.
If you have created an account, you may use a cloud service to view, share and synchronize your Nebo notes (such as Nebo Cloud, Dropbox, Google Drive or iCloud). You also need to read the privacy policy for each third-party cloud service.
If you use any available cloud service, you will be given the choice to share your notes with MyScript. MyScript will only access the content of your Nebo notes if you have enabled the sharing option. You may enable or disable this option at any time in the settings. If you enable the sharing option, we may use the content of your notes in order to develop, train and improve our algorithm, and conduct language-based research in accordance with our Legal Notice and Terms of Use. Only specifically authorized people within MyScript will have access to a note and we always hash the link between your account and your notes. Your shared notes are deleted from our servers either upon your request, or automatically when you delete your account. Disabling the sharing option does not delete your notes from our servers. Once you delete your account, it can take up to 12 months for back-up copies to be overwritten.
In case you request support, the MyScript support team may ask your permission to access a note in order to solve the problem. For more information about the way we treat your personal identifying information when you open a support ticket, please read our “Support Request” section.
MyScript Nebo for iOS and Android use Firebase and Google Analytics 4 for crash reporting and as an analytics tool (based in the USA).
The data collected by Firebase and Google Analytics 4 is directly related to your interaction with the Software such as settings preferences, gesture performed, use of user interface elements, the in-app purchases of the Software, and installation unique user identification (for crash reporting purposes). Information about the device you use may also be collected such as the device model, the language installed on the device, the version of your operating system, and the carrier whom you are with.
For more information about how Firebase and Google Analytics 4 collects data, please refer to https://support.google.com/analytics/topic/2919631?hl=en&ref_topic=1008008. Please note we have turned off data sharing with Google to prevent Google representatives from accessing collected analytics data. Crash traces and their associated identifiers are kept for 90 days.
Nebo for Windows uses App Center analytics tool. The data collected by App Center is directly related to your interaction with Nebo for Windows such as settings preferences, gestures performed, use of user interface elements. Information about the device you use may also be collected such as the device model, the language installed on the device, the version of your operating system, the carrier whom you are with and your location.
For more information about App Center collecting data, please refer to https://privacy.microsoft.com/en-US/privacystatement.
You can opt in or out of analytics at any time in the privacy settings.
Nebo for iOS and Android use the mobile measurement partner “Adjust” for measuring the success rates of advertising campaigns. Adjust never has access to your Nebo notes or your account information, including your email address. You will have the opportunity to opt in or out when Nebo first starts. If you opt in, Adjust will have access to your device’s advertising ID. You can change your preferences at any time within your device settings.
You will need to create a MyScript account before being able to access Nebo’s generative artificial intelligence features (“AI Features”). The AI Features are powered by OpenAI. Your account information is not transferred to OpenAI. If you have access to AI Features and decide to insert all or any part of your content into these AI Features you are also uploading and sharing this content with OpenAI. Your content will be treated in accordance with OpenAI’s data usage policies. Your content is not systematically shared with OpenAI, only the specific part of the content or page that you insert into the AI Features. MyScript does not keep a record of any request or answer that is sent or received through the AI Features. If you are unsatisfied with the result generated from the AI Features you have the option to notify MyScript through an automatic notification window. This window will automatically generate a support ticket which will include the content on your page if you opted in to share with MyScript. The content of the support ticket will be treated in the same way as any other support ticket.
This section gives you all the information you need to know about how we collect and treat your personal identifying information if you are a Nebo Cloud user. It notably describes how we protect your Nebo notes.
If you choose to use Nebo Cloud services as part of your MyScript account, Nebo notes shared using this service will be stored on our third party secured servers. We may run analytic reports to gather data such as size, creation date and number of pages on these files, however we will not access the contents unless you have accepted to share, as described above in the “Nebo User” section.
We may also store the names and e-mail addresses of your contacts in order to create a contact list that you may use within Nebo Cloud but only if you opt in to this.
The information concerning your contacts is collected through your account when you enter the name and e-mail address.
The analytical information is collected through our servers when you publish to Nebo Cloud.
Through the acceptance of this Privacy Policy.
We use this information for the two purposes below:
We never sell your personal identifying information to any third parties.
We only share your personal identifying information with the following third-party service providers:
Please note that we either
We may share your PII with government authorities if legally required to do so by a court order or government decision.
We keep your personal identifying information and all data shared on Nebo Cloud until you delete your account. You can delete your account in your profile at any moment. Once you delete your account, it can take up to 12 months for back-up copies to be overwritten. If your account is inactive for more than 24 months in a row, we will send you a warning email asking you to sign in. If you do not do this within 2 months we will automatically delete your account. Please be aware that once an account is deleted it cannot be reactivated, the decision is irreversible.
This section gives you all the information you need to know about how we collect and treat your personal identifying information if you are a Nebo for Organizations user. It notably describes how we protect your Nebo notes.
As a Nebo for Organizations user, you automatically have a MyScript account. This enables you to synchronize your notes with a cloud storage service and share notes between different devices. We need to collect an email address & password and your organization’s name in order to create the account. If you do not provide this personal identifying information, we will be unable to create your account. You can provide us with extra non-obligatory personal identifying information such as your full name, your position in the organization, your town and your country which we use to personalize your experience and for analytics purposes.
This personal identifying information is collected through your organization when the organization issues you an account. For your information, this account can also be used if you register to become a MyScript developer. We also collect the token for your chosen cloud storage platform through this platform in order to allow syncing.
We need to collect this personal identifying information in order to carry out our contractual obligations with your organization.
We use your personal identifying information for the two purposes below:
to allow you to synchronize your Nebo notes to a cloud storage service and or view or share your Nebo notes through Nebo Cloud, and
to contact you with Nebo news & updates and/or about research projects in order to improve our technology if you opted in to these categories. At any time, you may opt in or out from our mailing lists in your account settings here: https://sso.myscript.com/account/communication.
Once logged in, you can change all your preferences about emails that you receive in your profile under the section “Communication”.
We never sell your personal identifying information to any third parties.
We only share your personal identifying information with the following third-party service providers:
Please note that we either
We may share your PII with government authorities if legally required to do so by a court order or government decision.
In order to maintain your account active, we keep your personal identifying information until you delete your account. You can delete your account in your profile at any moment. Once you delete your account, it can take up to 12 months for back-up copies to be overwritten. If your account is inactive for more than 24 months in a row, we will send you a warning email asking you to sign in. If you do not do this within 2 months we will automatically delete your account. Please be aware that once an account is deleted it cannot be reactivated, the decision is irreversible.
Your Nebo notes are automatically stored locally on your device. We have no access to your Nebo notes through your device. Your notes are not automatically backed up.
If you have created an account, you may use a cloud service to view, share and synchronize your Nebo notes (such as Nebo Cloud, Dropbox, Google Drive or iCloud). You also need to read the privacy policy for each third-party cloud service.
If you use any available cloud service, you will be given the choice to share your notes with MyScript. MyScript will only access the content of your Nebo notes if you have enabled the sharing option. You may enable or disable this option at any time in the settings. If you enable the sharing option, we may use the content of your notes in order to develop, train and improve our algorithm, and conduct language-based research in accordance with our Legal Notice and Terms of Use. Only specifically authorized people within MyScript will have access to a note and we always hash the link between your account and your notes. Your shared notes are deleted from our servers either upon your request, or automatically when you delete your account. Disabling the sharing option does not delete your notes from our servers. Once you delete your account, it can take up to 12 months for back-up copies to be overwritten.
In case you request support, the MyScript support team may ask your permission to access a note in order to solve the problem. For more information about the way we treat your personal identifying information when you open a support ticket, please read our “Support Request” section.
MyScript Nebo for iOS use Flurry analytics tool. The data collected by Flurry is directly related to your interaction with MyScript Nebo for iOS and Android such as settings preferences, gestures performed, use of user interface elements. Information about the device you use may also be collected such as the device model, the language installed on the device, the version of your operating system, the carrier whom you are with and the IP address (personal identifying information). All of this information is not shared with Flurry but is backed up on our AWS servers, based in the European Union.
MyScript Nebo for iOS and Android also use Firebase and Google Analytics 4 for crash reporting and as an analytics tool (based in the USA).
The data collected by Firebase and Google Analytics 4 is directly related to your interaction with the Software such as settings preferences, gesture performed, use of user interface elements, the in-app purchases of the Software, and installation unique user identification (for crash reporting purposes). Information about the device you use may also be collected such as the device model, the language installed on the device, the version of your operating system, and the carrier whom you are with.
For more information about how Firebase and Google Analytics 4 collects data, please refer to https://support.google.com/analytics/topic/2919631?hl=en&ref_topic=1008008. Please note we have turned off data sharing with Google to prevent Google representatives from accessing collected analytics data. Crash traces and their associated identifiers are kept for 90 days.
Nebo for Windows uses App Center analytics tool. The data collected by App Center is directly related to your interaction with Nebo for Windows such as settings preferences, gestures performed, use of user interface elements. Information about the device you use may also be collected such as the device model, the language installed on the device, the version of your operating system, the carrier whom you are with and your location.
For more information about App Center collecting data, please refer to https://privacy.microsoft.com/en-US/privacystatement.
MyScript Calculator for Android uses Firebase & Google Analytics 4 for crash reporting and for performance monitoring. The data collected by Firebase & Google Analytics 4 for crash reporting includes installation UUID (universally unique identifier) and crash traces. This data helps MyScript to associate crash data with specific instances of MyScript Calculator for Android. Crash traces and their associated identifiers are kept for 90 days. For more information about how Firebase collects data in order to provide service of Firebase Crashlytics, please refer to https://policies.google.com/privacy#intro. Please note we have turned off data sharing with Google to prevent Google representatives from accessing collected analytics data.
The data collected by Firebase and Google Analytics 4 for performance monitoring includes general device information, such as model, OS, carrier, country, etc. For more information about data collected for performance monitoring services provided by Firebase, please refer to https://support.google.com/firebase/answer/6318039#perfmon.
You will be prompted to accept or reject analytics when opening the application.
This section gives you all the information you need to know about how we collect and treat your personal identifying information if you ever make a support request through our support portal.
When you request support via our support portal, you will need to have an active account. This personal identifying information is necessary so that we can process your request and contact you with any questions we may have in order to clarify and resolve your request. If your request is about your Nebo notes, we may also need access to your notes in order to carry out a technical analysis and solve the problem.
We collect this via an online form: https://app-support.myscript.com/support/tickets.
If your support request requires further information (such as a note) we will ask for this via email, however you may send your notes to us straight away if you wish.
Through the acceptance of this Privacy Policy.
We use this personal identifying information to contact you about your support request. We may find that your support request is particularly challenging and as such wish to conduct research. If your request requires us to start a research project, we may contact you asking for more information or inviting you to take part in the potential research project.
We never sell your personal identifying information to any third parties.
We only share your personal identifying information with the following third-party service providers:
Please note that we either
We may share your PII with government authorities if legally required to do so by a court order or government decision.
All support requests and associated files, such as .nebo files, are kept on record until you delete your account, or until you ask for them to be deleted. Once your account is deleted we automatically delete all information attached to it. Once you delete your account, it can take up to 12 months for back-up copies to be overwritten.
This section gives you all the information you need to know about how we collect and treat your personal identifying information if you or your company have entered into a contract with MyScript, notably a technology partnership.
When your company enters into a contract with MyScript such as a technology partnership agreement we need the name, email, address, position of certain people in the company such as the signatory, the accounts and the technology officer. This personal identifying information is obligatory in order to ensure the legality of the contract and correctly manage the administration of the contract. If you do not provide this personal identifying information, we will be unable to execute any possible agreement or partnership.
We collect this personal identifying information through the contract and through our technology portal where you may ask for support and deliveries.
This personal identifying information may be directly provided by you or by your company.
For the performance of the contract executed between your company and MyScript.
We use this personal identifying information to contact you about the contract and/or the technology, in order to provide you with support, or manage invoicing and billing.
If you are a commercial contact, you will also be contacted about our upcoming events and/or technology developments.
We never sell your personal identifying information to any third parties.
We only share your personal identifying information with the following third-party service providers:
Please note that we either
We may share your PII with government authorities if legally required to do so by a court order or government decision.
We keep this personal identifying information for 5 years after the end of a contract. However due to our legal obligation (notably financial obligations) we may have to keep this information longer.
This section gives you all the information you need to know about how we collect and treat your personal identifying information if you wish to apply for a job opportunity through our website, an authorized third-party recruitment platform or if you wish to send us your CV.
When you apply for a job online we will ask you for your CV, your name, any contact details (email address, postal address and/or telephone number). This personal identifying information is necessary to process your application.
We ask you to fill out a form on our website or send an email to MyScript Human Resources team with your CV attached.
We also collect your personal identifying information when you apply for a job through an authorized third-party recruitment platform (notably Welcome to the Jungle and LinkedIn).
We equally receive propositions from third party recruiters that we work with directly, but we never share your CV with these recruiters.
We have a legitimate interest to collect this personal identifying information when processing applicants.
Contacting you about job opportunities that could interest you or contacting you about a job that you have applied for. We will never contact you for any other reason.
We never sell your personal identifying information to any third parties.
We only share your personal identifying information with the following third-party service providers:
Please note that we either
We may share your PII with government authorities if legally required to do so by a court order or government decision.
We will keep a copy of your CV and other personal identifying information for 2 years unless you expressly ask us to keep it for longer.
This section gives you all the information you need to know about how we collect and treat your personal identifying information if you have participated or are planning to participate in a user research project with MyScript or via an online meeting (ex. Zoom meeting) with MyScript teams.
When you wish to participate in a user research project with MyScript, we may ask you for the following non-obligatory personal data: your name, surname, email, telephone number, native language, current country and city, year of birth, occupation, level of studies, gender. If you don’t provide us the personal identifying information needed for a specific project, we will not be able to take your participation into account. As such, we may not be able to contact you about user research projects nor deliver any possible compensation to you in the framework of a user research project.
The MyScript User Research team will choose a communication channel that best fits the user research project. As such, we may ask you, for instance, to fill out an online form, to reply to questions by email or via face-to-face interviews (online or not). If our teams match your profile with a user research project, they will send you a User Agreement. In certain cases, they may ask your written authorization to register your voice and your image.
Through the acceptance of this privacy policy and the acceptance of any research agreement.
We use your personal data for contacting you about user research projects that could interest you and for delivering any possible compensation in the framework of a user research project. The MyScript User Research team will never contact you for any other reason than user research projects.
We never sell your personal identifying information to any third parties.
We only share your personal identifying information with the following third-party service providers:
Please note that we either
We may share your PII with government authorities if legally required to do so by a court order or government decision.
Your personal identifying information related to a particular research project will be kept for a maximum of 5 years. Please note that this does not cover your personal identifying information related to your account. This data must be the object of a separate deletion request.