Privacy policy


Updates at a glance

  • If you have a MyScript account (Nebo or MyScript developer) we now store your account information on AWS servers located in the European Union.
  • If you are a Nebo user on Android, we have removed Flurry analytics tools from the application.

General Privacy Information for everyone

This section gives you all the general information about your rights regarding your personal identifying information that you share with MyScript, how to contact us and what happens if we change this privacy policy.

If you choose to visit any of the MyScript websites (the “Sites”) and by using MyScript software products and services (“MyScript Products”), you will be agreeing to abide by all of the terms and conditions of this Privacy Policy between you (“you” or “your”) and MyScript (“MyScript”, “us” or “we”). MyScript strives to continuously develop innovative services to better serve the users of our technology. We recognize that privacy is an important issue, so we design and operate our services with the protection of your privacy in mind. This Privacy Policy outlines the types of personal information we gather when you use MyScript services or otherwise visit the Site, as well as some of the steps we take to safeguard it. The following principles apply to the personal information we ask for and that you provide to identify yourself. This information includes your name, your physical address or your email address, and is further through this document referred to as “personal identifying information” or “PII”.

At any time, you have the right to access, modify or request deletion of the personal identifying information we have about you, by contacting us at, or the address stated below:

MyScript SAS
3 rue de la Rainière, Parc Club du Perray,
44339, Nantes Cedex 3

At any time you have the right to ask the port of your personal identifying information that you have provided us with. We will provide you this information in an electronic format. You are free to manage this file as you wish. All data portability requests should be sent to It is advised that if you ever wish to delete an account you have with us that you port your personal identifying information beforehand.

You have the right to formalize a claim or complaint about how we treat your personal identifying information. The competent authority is the Commission Nationale des Informations et des Libertés (CNIL) and can be contacted through this link

Security Information

MyScript takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. MyScript restricts access to your personal identifying information to authorized personnel who need this information to operate, develop or improve our services.


We do not knowingly collect personal identifying information from children under the age of 16 and will delete all personal identifying information collected from a person under the age of 16 as soon as possible after becoming aware of it. To create a MyScript account you must be at least 16 years old. All support requests for somebody under the age of 16 years old should be created by and in the name of a parent or legal guardian. By using this Site and any MyScript Products, you are representing to us that you are at least 16 years old or have the permission of a parent or guardian.

Natural persons located within the People's Republic of China

For those individuals located within the People's Republic of China using MyScript Products or otherwise visiting the Site, your personal information will be transferred out of the People's Republic of China. Laws in these receiving countries may differ from the laws applicable to the People’s Republic of China. Where we transfer, store and process your personal identifying information outside of the People's Republic of China or share your personal identifying information with our third-party service providers we shall implement appropriate safeguards to protect your personal identifying information.

If you would like to make a request to access, copy, modify, or delete personal information on behalf of a deceased relative, please contact us at

Amendments to Privacy Policy

Please note this Privacy Policy may change from time to time. We expect most such changes to be minor, but there may be changes that are more significant. We will post those changes on this page and, if the changes are significant, we will also provide a more prominent notice or inform you by e-mail. Each version will be noted at the top of the page.